Customer Help

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

MEGALITH has partnered with world-class logistics companies to serve you better. 
“TRACK YOUR ORDER” feature is coming really soon, till then please contact us on “+91 9649334451”
or
mail us at “support@megalithco.com”

  • You can cancel the order by logging in to your account on Megalithco.com
  • You can also send us an email to Support@megalithco.com or call 9649334451 to cancel your order.
  • The order can be canceled only if the product has not been shipped.
  • Once the product is shipped it cannot be canceled.

We have sent you your Order Id on your Registered mobile number and email id.

Still can not find it?

contact us on “+91 9649334451”
or
mail us at “support@megalithco.com”

Always there to HELP

  • 10% discounts on online payment
  • COD charges of Rs 99 are waved off
  • Quick delivery
  • 100% secured payment

Accordion Content

  • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and the purpose for which the product was designed.
  • This limited warranty is only valid in India, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Megalithco.com
  • Megalith may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects.
  • Megalith will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. 
    • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on
    • Invalid warranty
    • Expired warranty

    • Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.
    • If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.

Unfortunately, there are some websites and dealers who claim to be authorised Megalith resellers but they are not. Products sold on these websites or from these dealers do not carry a warranty from Megalith. When you purchase products from an unauthorised website or dealer you are taking a risk, because these products may be counterfeit, used, defective. Please protect yourself and your Megalith product by ensuring that you only purchase Megalith products from Megalithco.com

Megalith doesn’t provide open delivery, because the shipping is done with 3rd party logistics and they do not allow open delivery of any shipment. But don’t worry, Trust us and take the shipment, you will get exactly what you ordered, also, our customer service team is always there to help you. 

Returns and Exchanges

As an important part of our value chain, we accepts returns.
Product can be returned only if found defective or not as described.
Customer need to contact within 3 days of Delivery.

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 2 days so we can work with you to correct the issue.

Our people in warehouse cares for each and every single shipment and pack them in the most protective way possible. Still got issues regarding it? please fill the form below. You need to inform us on the day shipment is delivered.

No worries, will update your shipping address.
Contact us on “+91 9649334451”
or
mail us at “support@megalithco.com”

*Address can only be updated before the parcel is shipped.

Found in “OUT OF STOCK?”
Still LIKE IT?
We will arrange it for you

contact us on “+91 9649334451”
or
mail us at “support@megalithco.com”

If you’d like further information that you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.

+91 9649334451

support@megalithco.com

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Copyright © 2020 Megalithco – All Rights Reserved

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